Privacy Policy

Last updated: January 2025

1. Our Commitment to Privacy

Affinity Hospital & Rehabilitation Centre ("we", "our", "us") is committed to protecting the privacy and confidentiality of all patients and website visitors. As a mental health and rehabilitation facility, we understand that your health information is among the most sensitive personal data. We take extraordinary care to protect it.

2. Information We Collect

Information you provide directly:

• Name, phone number and email address (when booking appointments)
• Health-related information shared during consultations
• Self-assessment responses (not stored or transmitted)
• Messages sent via our contact form or WhatsApp

Information collected automatically:

• Website usage data (pages visited, time spent)
• Device type and browser information
• IP address (anonymised)

3. How We Use Your Information

• To confirm and manage your appointments
• To provide medical care and treatment
• To contact you regarding your healthcare
• To improve our services and website
• To comply with legal and regulatory obligations

4. Medical Confidentiality

All medical records, consultation notes, treatment plans and health-related information are subject to strict medical confidentiality. We never share patient health information with third parties without explicit written consent, except as required by law. Our staff are bound by professional codes of confidentiality.

5. Self-Assessment Tool

The mental health self-assessment tools on our website (PHQ-9, GAD-7, PSS) are entirely client-side. Your responses are NOT transmitted to our servers, NOT stored, and NOT linked to your identity in any way. They are processed entirely within your browser.

6. Data Security

We implement industry-standard security measures to protect your information. Access to patient records is restricted to authorised clinical staff only. We regularly review and update our security practices.

7. Your Rights

• Right to access your personal information we hold
• Right to correct inaccurate information
• Right to request deletion of your data (subject to legal obligations)
• Right to withdraw consent at any time

8. Contact Us About Privacy

For any privacy-related questions or requests, please contact us at info@affinityhospital.in or call 08005 49782.

Address: 4-B-6, Near Maabharti School, Sector-4, Talwandi, Kota, Rajasthan 324005.